We take our customer service seriously here at Bill’s Music. We’re proud to say we have a great team of employees that are able to help you with all of your needs. Our sales staff is sure to be knowledgeable, friendly and professional; but don’t take it from us! Below are REAL customer reviews on our store and staff!
Here are some more REAL customer reviews below!
"Thank you to Ron for the incredible setup that you did on my new Martin. This guitar plays like a dream, and I would recommend you to anyone that is in need of work on their guitar ........ especially if they don't realize that they need the work!"
"Everything was GREAT service and information BILL'S IS ALWAYS OUR MUSIC STORE THANK YOU"
"...Over the years we have always found Bill's Music to have a great selection, very helpful and nice people working there and most importantly their prices have always been fair, even on the trade-in items, we were treated fairly, we faced reality and it was all good. Thank you Mr. Brian, Derek (who helped us bring the equipment inside) and the nice lady at the front counter (she has a lovely smile) and Mr. Bill (for just being yourself), see you soon cause there was a pretty Martin hanging on the wall I keep thinking about."
"Ron in the service shop got my bass playing so smoothly. I am extremely pleased with the difference that $90 makes in how my bass plays and sounds, I couldn't believe I waited so long to have the action on my bass adjusted."
"I want thank YOU for the terrific service and experience I had with my recent purchase. I bought a guitar case as a gift for a friend who lives in Baltimore and is a customer of Bill's Music. Special thanks to Tracey and Jamie, who were so helpful in fulfilling my order. It was a pleasure to shop at Bill's!"
"Jim, everything is good with the cabinet. I cleaned it up and installed the black widow and it is just what I remember from having those cabinets years ago. Also the small PA head works great. You guys have a great store and I will get my music supplies from you from now on. I will also recommend you to anyone needing music supplies. Thank you so much."
"Thanks so much! I'm very pleased with your professional work!"
~ Erika M.
"I am not a complete novice when it comes to AV equipment, but am by no means an expert. This is not my first time at Bill's, but this was the first time I needed guidance and assistance. Tim was my salesperson and he was AMAZING. He is apparently new to the store, but you would never know from the way he navifated the store and knew how to help. He was friendly, positive, professional and a pleasure to deal with.
When I got back to where my sound board was and the new equipment didn't make everything work - I immediately called back and talked to Tim... even though he had no reason to trouble shoot with me on the phone, he did... and when we thought we had figured out the problem he was off to price check replacement parts and continue to go above and beyond.
Talking through things with Tim saved the day, and the ceremony (500 people would not have been able to hear a thing without my sound system). We also got everything to work without me spending more money - which was great (we're a public school and don't have a lot to spare), even though he could have told me to come back and buy more equipment (Iwould have done anything at that point to make the ceremony a success).
Tim was a pleasure to deal with and knew how to treat a customer - a rare find in any industry."
~ Anthony R.
"Gib did a great job on my guitar. I really appreciate his help."
"Bill, I would like to thank you for all that Bill's does & the great staff... Mary is the best, keep up the good work!"
~ Eunice E.
"I had a great time during my recent visit, as I always do when I come to Bill's Music. It's like a toy store for guitar players. I am thrilled witrh my purchase!! Jason was very knowledgeable, helpful and provided excellent customer service. I will definitely shop there again. I love your selection of guitars and your prices are very competitive.
"As always my recent experience with Bills Music has been nothing but Most Excellent! Ron performed his magic on my old Ovation with his perfected "Super Tune", then Ernesto hooked me up with a fine used Ovation Deep Bowl hard case. He acted like it was nothing, well I guess he hasn't been huntin' for a deep bowl case like I have. Plenty of shallow cases around and the airlines were so nice to destroy my last one. I have no idea why I didn't go to Bills Music in the first place. My overall experience has always and continues to be a pleasurable experience, I'm still smiling weeks later."
Thank you all so much,"
"Mick was great to deal with!"
"I rely on Ron and Gib for ALL my repair needs and not only are they reasonable, but good! Now that Debbie and I are back in Baltimore City, it is easier to get to all of you. In fact, I am dropping off an amp head hopefully later today."
"I was very pleased with the service I recieved. Nino was most helpful and was a delight to work with."
~Dr Alan C.
"Thanks PJ for the great customer service."
"Hi Bill, Thanks for the email regarding quality of service. I had a great experience the other evening. I believe it was Mikey that helped me with my banjo-guitar. He was helpful showing me what was wrong with the setup and provided some tips on how to play my mando (been sitting in it's case for years). Overall great experience and I will recommend your business as the opportunity arises. Best"
"Mick was very helpful and we are very happy with our purchase."
"Hard to believe that my Dad bought gear from you when he was a budding musician in the 60's and carried on through much of the 70's... He put down his instrument, only to see me pick up where he left off just a few years later...
I've (well, at first, my grandma) bought no less than (4) drum kits, cymbals, accessories, pedals, hardware, special orders, mics, cables, sticks, heads, cases amd what-ever-the-hell else a touring/hapless/hopeless and now 'hobbyist' musician from not just Bill's, but in most cases, Lou Campagnoli himself.
Bill, I'll continue this legacy with my kids, as it only seems right... they've the store with me for one thing or another... but it'll never be the same without seeing Lou...
Of course I wish the man nothing but sunny days and towering, magestic drives down the middle of some municipal fairway... knowing this day would come... but it does hit me with a touch of sadness...
"Best of luck Lou- Stock up on sticks before you hit the bricks!"
~ Dave L.
"I had a very positive experience with Mick. He was a super knowledgeable and very helpful and assisted me with choosing the right sized guitar for my son's birthday present. It was perfect and my son loved it!"
"You guys are THE BEST. In addition you understand music and instruments. Thanks for being there."
~ Bud B.
"Thanks Ron and Gib for t he quick (repair) turn-around!"
"Really great salesman, Mick, helped me get just the right rig... very knowledgeable and patient. Nice store, nice vibe... the only place I will shop in the Baltimore DC area, no doubt.
~ Daniel L
"Thank you so much Bills Music. My experience is always amazing at your store, it's like a baby walking into Toys R Us, but on the grown man tip. Thank you for so much and your service is always impeccable; everyone I've encountered is so helpful and delightful."
~ Butch B
"I wanted to say that I had an absolutely great experience at Bill's. Mick was extremely helpful, as was everyone, as was everyone else involved in my first experience shopping there. I will DEFINATELY be back at Bill's, despite the two hour drive, because the service and selection were far beyond my expectation. Thank you!"
"I am so glad to recieve your welcoming e-mail since I was just about to write you one of my own! I just dropped into your repair section hoping to find an available, knowledgeable Clarinet technician to help me solve a troublesome tuning problem. How fortunate I was to find Lee Hirschmann who was super qualified to address my problem. Honesty, he stopped what he was doing and went right to work solving my problem!! I couldn't beleive it! He decided that the best solution was to obtain an adjustable barrel section and he is now arranging to get me one! I call that super service!"
~ Nelson L.
"Thanks Bill, my wife and myself appreciated the help that you gave us with the choice of the speaker. We are looking forward to coming in soon to purchase another one once again. Thank you."
~ Mr. McDonald
"The visit was a positive one. My sister is very happy with the Yamaha Keyboard and the bench. Your salesman was knowledgeable and pleasant. Thank you!"
~ Laurence C.
his service and his willingness to educate me on what to look for in a quality guitar. We were not disappointed at all. Please pass this on to him."
~ Saralee & Paul C.
"Jim, Thank you for taking back my Ovation and explaining the pros and cons of the different new guitars. I really enjoy playing my new Seagull. It plays and sounds great. You were both helpful and understanding. I love shopping at Bills Music! Best Regards."
~ Ben P.
"I Found what I needed and the service was above and beyond what I could have expected - thank you!!!"
~ Reggie C
"Hi Bill, Thank you very much for your email, I have to stress how helpful Nino was and all of your sales people for that matter. I live an hour away and we drive to your shop 2 times a week to have lessons with Ryan for my son because of how much we like him and think of him. Mrs. Mary is another great asset of yours!! She truly cares and is very personable with us. We feel like Bills is now apart of our family. Thank you for that!!"
"Thanks for everything PJ, you made it so easy for me to get what I wanted. I'd like to thank you also for making it easy for me by explaining everything cleary and makeing the transition go smoothly. Have yourself a merry christmas and a happy New Years."
"Bill, I had a great experience at Bill's Music. You had the exact guitar I came in for: a Fender Squier Jazzmaster. The salesman was very nice and not pushy at all. The whole transaction took about 10 minutes. I will be stopping back."
"Thanks Bill. I always like to support the local guy when I can. Bill's has been a reliable spot for me over the years.
Mick was very knowledgeable & helpful. I especially like your selection, quality, & pricing of cables, it's the only place
I go when I need new ones Thanks."
"Service was awesome as always. We were there just before closing on a Sunday, but never felt rushed to make a decision. I bought a "starter" guitar for my daughter (pre-owned as this one will be used in a college dorm, so I wasn't going big on this purchase). She is thrilled with her Birthday present, and I got something that worked for her needs. We were happy enough, that we ended up adding a case for her ukulele at the last minute. We will be back, Thanks!"
"Hi Paul, Thank you for taking time with me on yesterday. You've inspired me to dig deeper, and to go further."
"Hi PJ, Thanks again for all of your help with the mics & speakers. Everything worked out great and the systems you sold me were awesome. So awesome that I am thinking of purchasing a mic for my gym at school!"
"I am afraid I never told you, but I was at your store in September 18th with three good friends of mine and, yes, I did buy a Hofner "Beatle" bass from you that day.
I´ve decided for the Ignition model and I am quite happy with it. It was a present to my daughter and she is now learning how to play it. She also plays acoustic guitar, violin and flute. Your guys gave me a very good support and attention one that day."
- Sérgio A.
"I cannot tell you how thrilled I am!!! Oh - this harp is just extraordinary. I love everything about it...the look the weight, the case...i have to be honest - i had a few worried moments after purchasing - just worried about the things anyone would worry about when buying an instrument at a distance. But all those worries have fallen away. This is perfect for me, and the work I do with the harp. I just needed to thank you again. Working with you - and through you the store - has just been one of the easiest, most pleasant experiences I have ever had in having an instrument come to me. I was truly impressed by your efforts in making sure this was the right instrument for me (big investment!). I was truly impressed by the care in the shipping and packing. Just cannot thank you enough. Wishing you all the best."
- Jeff S.
"Ernesto was great. I was upgrading for the first time from my starter bass to my first "big-boy" bass and he patiently helped me figure out the best rig for my needs and budget. Totally satisfied."
"Lou was awesome helpful as was another young man with glasses beard and curly hair. I asked a lot of weird questions, got a quote on a possible trade-in, got some advice from service about parts and repair for an old Pbass, and took more time than I ended up spending for, I'd say, but everybody was super helpful and kind. I live down in Southern AA county, but stop at bills when I get the chance! Thanks!"
"I've lived in Catonsville for 3 years and never made it to your legendary store. Prior to moving here, I had heard of Bills and overheard many recommendations to others to "check at Bills" or "Bills would have that" and the like. I am not a musician, so I never had a real need to come in. Well, recently something came up and I did need a rhythm instrument. So I came in. The first time, the selection was so overwhelming -- in a good way, like being in a candy store and wanting to try everything. What fun, checking out instruments, some of which I had never even heard of before. I even met a lovely man playing some beautiful jazz selections on his guitar. He was so proud of his instrument, which was beautiful, and of course he had purchased it at Bills.
Returned again to make my purchases and found the staff to be friendly and helpful, but best of all, of good spirit. If Brian is the gentleman that helped me at check out, then he was great -- good recommendations and he made me feel right at home. He deserves a raise (or at least a customer service award).
A few rhythm instruments haven't made me a musician, so I don't know when I will need to come to Bills again, but if I ever just need a lift, I may stop in to absorb some of the uplifting vibe of your shop. And, I'll be sure to tell others "check at Bills" or "Bills would have that".
- Bonnie Kutch, A Satisfied Customer
"Your store is fantastic, your stock is constantly rotating and your sales staff are friendly and creative. I love shopping at Bills Music and I especially liked meeting you in person a few months back. I do a lot of sound reinforcement work and a significant fraction of my gear, adapters and cables were purchased at your shop. I keep coming back for the quality gear, reasonable prices and good service (especially your fantastic repair guy – Ron Cook)."
- Mark O.
"Great service, good selection of products, and Eric was friendly, personable and helpful. Been coming to Bill's for over 40 years, and plan to be a customer for the next 40!"
-Alan R. III, M.D.
"I recently became the proud owner of a used record player, and the guy who sold it to me personally recommended that I come to your store to purchase a new cartridge and anything else I may need. Your service representative Brian was very pleasant and helped me find what I needed right away. The parts that I bought for my player were easy enough to assemble and they work very well. I thought that the store as a whole had a really great vibe, and when I have some time I will definitely be back to look around, especially since I also play guitar. Thanks so much for great service!"
- Alia A.
"I want to take this time to thank you for all that you have done and continue to do for everyone who has decided to express themselves through music. From my brother Lee Townsend who has been in bands from The Ravens etc to my interest in learning guitar and bass to now doing dj work. Thank you Sir."
- DJ Skidmark
"Rock on, Bill! I love your store!!!"
- Gary G.
"I had a great time at your store, love my new drum! Everyone was friendly and helpful...I will be back for more."
- Peace, Kim
"Paul, if that was the name of the sales representative who waited on me, was very helpful. He set me up with two microphones, instead of one, and saved me money while doing so. Couldn't be more pleased with his service to me. It was nice visiting with you, and your daughter, too. Thank You"
- Jack G.
"I can't say enough good things about Bill's Music. The selection is top-notch, the staff are friendly and helpful (Rebekah was great, as were the other staff I dealt with) and the store is an inspiring place for a musician to hang out and browse. This week I drove out to Bill's even though a certain massive chain store is right near my house - in fact I went there first & then went to Bill's. Why? For a few simple reasons: Bill's had the guitar I was looking for while the chain store did not; at Bill's, employees come right up and ask if you need help, plus are upbeat and willing to kid around; and at Bill's, the guitars are in tune when you pick them up to try them out. When I complained at the chain store that all their guitars were out of tune (like, not even close) - even the expensive acoustics! - their employee said, "But we have over 300 guitars here!" I wonder what they do all day over there... Bill's has a fine selection and it's ready to sing out. That just shows who owns the place - a musician. Thanks, Bill!"
- Ian J.
Bill it was a pleasure meeting you the other day! Matt B was very helpful. I think you guys have a great selection of guitars and amps and I always enjoy stopping in to see what's new (or used!). I ultimately decided to pass on the 1965 Bandmaster, but it sure was a lovely amp. Thanks again and I will see you next time!
"I just bought a Journey OF420 Travel Guitar from Bill's Music, because I had no instrument to play when we flew someplace. It folds up into a backpack and actually LOOKS like a guitar when put together! What a concept! Super-fast service! The instrument was well-packed and easy to assemble (if I can do it, anybody can do it!), and when I called them to thank them for their fast service, they gave me a few pointers on adjustments to the guitar! Thanks, folks!"
"Just wanted to say congratulations on the recognition towards you & your family and Lou. I followed the links, loved hearing and reading about the background & history of Bill's Music. I agree with all of it, you guys really are The Best !! Take care."
- Brad B.
"Congratulations to you Bill and to everyone else that makes it happen at Bill’s Music! You guys really deserve all that you receive, you run a class organization. All the best!"
- Rick S.
"Congratulation for the recognition you have received from various sources. Well deserved. You have built a major music business in Baltimore. On the outside, I see a layed back, easy going guy, ( a guy that didn't even wear shoes to our band practices in the early days ,) But, on the inside you had the drive and desire to succeed in a tough business. Nancy, and your family deserve much of the credit with you. And, of course, the people who have worked with you over the years. Where have the years gone? 50 years? Geez."
- Jack G.
"Bill Higgins and company, Congratulations to you and to all of your associates at Bill's Music House for a special and well deserved recognition by so many entities including and especially the Maryland Entertainment Hall of Fame! I, for one can testify to over 35 years of service from Bill's Music House, without which I would not brag a 30 year career (part time) in the music business, and many hours of personal enjoyment alone with my guitar. Knowing that the Higgins family is involved daily, I am assured that this legacy will continue for generations of future musicians. Congratulations to all of you. Personal note to Bill, Jim and Lou…You are the "musical" Manny Moe and Jack pep boys!. You were there for me when I knew the only four chords a guitar player needed; C, Am, F and G!"
- Royce B.
"Bill & Everyone, I always have a positive experience coming into Bill's music. The repair guys are great, always very helpful. The sales people know what they're talking about. It's one of the places where you can go and have a good experience with a sales rep rather than an uncomfortable or pushy experience. Just one of the many reasons I will continue to support this local establishment. I recommend your store to anyone I encounter. Cheers!"
"Bill's has provided a lot of joy to a lot of people over the years.. Thanks to you and your great staff..."
- Bill R.
"Paul was great - friendly, knowledgable. I’ve been a customer since I bought a drum instruction book and practice pad and sticks from your store in 1967 at the age of 8. I can still remember how transfixed I was with the gold sparkle Ludwig drum kit in your window. I’d seen the Beatles on Sullivan and it was all over for me! And your store brought those dreams closer - as something real, and tangible. As I recall your storefront was in the block just before the one you’re on now in a narrow sort of row house type space with a big bay window that was high up (of course everything’s high up to an 8 year old) and that kit in there - resplendent. Great memories. Thanks for all you do for our community"
- Joe C.
"Lou- Your insight is invaluable! I can't thank you enough for your time and advice. I greatly appreciate it. Thanks again!"
" I am most delighted with it! It's as if I ordered it customized to my exacting spec's. The short scale neck (24 3/4" from nut to saddle) is easy on my aging arthritic fingers. With the dreadnought size, it delivers a hearty, robust woody timbre that will only get better over time. It's still a little stiff, as all new acoustics are. I had thought my dreadnought days were over. After it gets played in, it will become a beast! Walnut/Sitka is a great combination. Thanks much Paul, for your valuable assistance and follow ups. Thanks to Ron also; he put the strap button in the perfect spot. Take care!"
- Bob G.
"I love your store and I'm really happy you've been able to remain here in Catonsville for so long. I've been shopping in your store since I was sixteen years old. I'm forty now and I love bringing my kids in to look around and hope they will want to take music lessons when they get a little older. Anyway, we love you guys. Thanks."
- Matthew W.
"Hi Bill and Jason, I recently purchased a Alvarez guitar that came with a case, a beginner book and some pics. I just wanted to let you know that it was the knowledge, professionalism and courtesy of you and Jason that I decided to but this at your store. Jason was very patient with me in helping me "play" with the guitars to find one that would fit me perfectly. However, I had my mind set that I wanted to buy something made in America, and you, Bill, gave me the insight that most guitars are made outside of the USA and are of good quality for the price. You help me pick one out and I want you to know I love the guitar. I also attended one of the beginner classes which I found helpful. Jason also helped me pick out a great beginner book (Alfred's) which I am currently working with and learning the strings. Thanks for a great experience"
- Kim D.
"Hi guys. Line 6 floor pod plus and I are getting to know each other. I plan to use it Sunday during a worship service that we have been invited to in Harrisburg, PA. You guys have the largest selection of left handed guitars that I've seen. Please don't hesitate to let me know when new lefty models come in. Thank you so much! God Bless"
- Michael J. K.
"As always, my experience was positive in the selection, and service offered to me while shopping.One thing that is always consistent is the knowledgeable, professional, staff whom are always ready and able to answer all questions I might have. Thanx again, and I always look forward to shopping there, for all my musical needs. Peace."
- Bill T.
"I did indeed have a good experience at Bill's. Steve was patient and helpful as we hunted all over the store for a case to fit a bass guitar with a very unusual shape. I'm also wowed by the repair department's speedy and affordable service on a bass cabinet that needed a new driver. All the best.
- Mark L.
"Whenever I come to Balto, I hope to always stop by Bill's because you folks are the Best! Want my simple proof, so far you've outlived all the major "gigantron" Box music stores in the Metropolitan area. what can I say to add to this except, Bill's does something right. I'll leave that secret up to you to keep, lest someone try to out do you and the lemmings follow down that slippery slope too! As ever, Thanks and My best to all Bill's Music"
-John C. FoxSound Engineer and Bassist: Old Men's Band
"Mikey as usual always great service....and Jason was very helpful with me trying some new basses....as always top notch service!!"
"Thank you for all your help today and finding the LAST Shure Beta 52A. That meant the world to me. I always appreciate being able to come to Bills rather than having to go to any other music store. I love the customer service there. Thank you again, Lou."
Mr Bill Higgins, It was a pleasure meeting you New Year's Day. I met you while parking my bike in front of your store. I was wearing a tan Triumph motorcycle jacket. Thank you for greeting me and making me feel at home. I always enjoy visiting your store. Your store is my musical home. Your selection is great as is your staff."
"Here's a shout out to all my friends @ Bills Music, one of the true Musicians store's left in Baltimore.If you haven't shopped @ Bills, you're not from Baltimore! Merry Christmas and Happy New Year! Lou, I hope you are feeling better, you have to take care of yourself, I mean who would take care of me and my demanding parts lists? See ya'll next year."
"I was so impressed my last visit at Bill's Music, that I am sure to return...Soon!. And I want to especially thank "Steve Gallagher", for helping me choose the perfect guitar!!! Thanks again."
-Sandra S. for Steve Gallagher
"Ben was very helpful helping me find the guitar I wanted to purchase...especially because I know NOTHING about them. Layaway was easy, and I really appreciate you holding it till Christmas. Everyone else that I have spoken with at Bill's has also been very pleasant and helpful."
-Sherrie N. for Ben Kolakowski
"PJ was all of the above and more- The store was extremely busy when I was making my purchase and PJ took his time making sure I made a good "musical instrument" decision"
-Andie for PJ Benedetta
"Niño did everything he could to get us what we needed At a reasonable price . When we had a problem with one of the Items purchased he straighten out the problem without Excuses . Thanks Niño"
-Tom P for Nino Camp
"He had great patience with me and worked to solve my problems."
-Cary J for PJ Benedetta
"Very helpful and informative salesman! We are going to by QSC speakers in 3-4 months and were going to by the k-8 from guitar center. Because of brian's knowledge we will be buying k-10 from Bill's Music"
-Sun B for Brian Higgins
"Lou was very pleasant and courteous. Im physically disabled and have issues trying to get back into playing the guitar because of my hands. Lou was very patient and friendly. Thanks Lou for not overlooking me."
-Herman M. for Lou Compagnoli
"Matt is always friendly, engaging and helpful."
-Rich W. for Matt Bergman
"A nice guy who represents your company well. He worked with me to match a competitor's price when he really didn't have to."
-Brian S. for Nino Camp
"Lou has always been the finest saleman I've ever dealt with of any store I've been to, Must be why Bill's is my favorite place. Hats off to you guys for building a reputation with the local music community."
-JC for Lou Compagnoli
"Lou is always a great salesman...! If the store doesn't have or carry an item I need, Lou will find it and contact me when he has the item or information on it, helping me make a more informed buy. He is always pleasant, fun, knowledgeable, and just a great guy. I when at all possible, don't buy what I need unless Lou is there. As Bill once said in an article, people buy from people they like."
-Robert R. for Lou Compagnoli"
"P.J knew what I was Looking for and gave me the product that suited my need."
-Charles B. for PJ Benedetta"
"Great guy, very nice and very helpful. The young lady at the front when I purchased the bass on the evening of 2/13/13 was also very friendly and helpful. Good people."
-Dan S. for Jim Mays
"PJ was very knowledgeable and pleasant to do business with. I was going to buy the guitar at Guitar Center but I'm glad I bought it there."
-Mike S. for PJ Benedetta
My name is Darryl. I was in town visiting my fiance's family on thursday the 10th. I stopped in your store and was in awe at how enormous it was! Immediately i was greeted by several smiling employees. When the need to ask a question arose, most of the associates were busy, so i patiently waited until a young man named Logan approached me with a smile. He had seemed to be rather busy with putting away merchandise so i refused his help, but he insisted. I had questions regarding the Bauhaus Tenor Sax and he provided excellent answers and recommendations. I noticed the phrase "stage helper" or something to that effect under the name on his shirt and i asked what it meant. He explained his job description and how he isnt a salesmen, yet he provided EXCELLENT customer service. A young man named Nino (i believe) was also very courteous. When im ready to purchase, Bills is where im going!