We take our customer service seriously here at Bill’s Music. We’re proud to say we have a great team of employees that are able to help you with all of your needs. Our sales staff is sure to be knowledgeable, friendly and professional; but don’t take it from us! Below are REAL customer reviews on our store and staff!
Are you a Bill's Music customer? Please review us!
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Here are some REAL customer reviews below:
Joe E. ⭐️⭐️⭐️⭐️⭐️
Staff is kind, and the store sells its self. They’ve always had something available for me on the floor that is very good quality. I can get my hands on the instruments and hear everything. Beats any where else
Mary L. ⭐️⭐️⭐️⭐️⭐️
Wow, a great place! Bill’s Music is a destination for all ages, kinds/levels of music lovers/fans. It’s huge, and it’s fun to explore. You may even happen on some great talent playing music while you’re there. Most important, the prices are really good-new or used instruments, and every accessory you can imagine. Check it out. It’s worth the drive, and located in a really fun area with many affordable restaurants to eat at whilst pondering your Bill’s Music purchases.
Gregory G. ⭐️⭐️⭐️⭐️⭐️
I went to Bill's Music House the other day because I needed a heavy duty cart to move my drums for a gig. Bill's had exactly what I needed. Bill's has always had what I needed since the mid-1970s. At 16, Bill himself gave me my first credit so that I could purchase an amp for my first band. Bill, Brian, Jamie... Nino and all the staff treat you more like family than customers. For me, Bill's Music House is like the Cheers of music stores.
Jennifer S. ⭐️⭐️⭐️⭐️⭐️
Everytime we come into the store the staff is friendly, welcoming and knowledgeable. They listen to you and don't try to sell you something else. This goes for both sales and repairs. Will not go anywhere else.
Peter P.
Recommends
Great place to sell, buy, or trade used, vintage, and new gear.
Robert B. ⭐️⭐️⭐️⭐️⭐️
Everyone is knowledgeable and helpful
Micah S. ⭐️⭐️⭐️⭐️⭐️
Very friendly and helpful staff.
Howard K. ⭐️⭐️⭐️⭐️⭐️
The "Gold Standard" of music stores. Been shopping there 30+ years. Never a poor experience!
Jim From Zero Surge ⭐️⭐️⭐️⭐️⭐️
Friendly and patient staff. Helped me make a big decision on my new keyboard. Don't demo and buy online. Support this local treasure.
Kevin D. ⭐️⭐️⭐️⭐️⭐️
Absolutely fantastic service from Bills . The bass arrived quickly and in new condition . It is the best American Precision bass I have owned . After putting in my strings of choice and setting it up to my liking it’s beautiful . I would highly recommend purchasing from Bills Music and I will for my future needs . Here is the new bass with my practice rig . Kevin
Skate South ⭐️⭐️⭐️⭐️⭐️
Was very helpful in getting me the speakers I needed. When I had an issue with a new speaker they sent, they took care of it.
Nick L. ⭐️⭐️⭐️⭐️⭐️
Huge selection and of instruments and helpful staff
Carol Z. ⭐️⭐️⭐️⭐️⭐️
We recently purchased a Double-X Keyboard Stand (KS7191) from George. It is so much more sturdy and stable that the single X stand that we had. We are very pleased with it.
Carlton B. ⭐️⭐️⭐️⭐️⭐️
Excellent front desk team members are very helpful and knowledge of what light system I was looking for
Jim M.
Recommends Great local music store! ? Christian helped me pick out my new keyboard. He set up a few choices for me to try out. He let me tinker for over an hour. After I picked the one I wanted, he helped me select a case. Brian the manager helped us save a few bucks and even threw in a tee shirt for my wife as she patiently sat there. Bought gear over 30 years ago and came back from 200 miles away just to buy from my old local music store. Thanks! PS - Good thing I am not a guitar guy. Look at just their acoustic section!
Keith H. ⭐️⭐️⭐️⭐️⭐️
Great servic e friendly sales help and plenty of instruments in stock. Also in-store repair and good turnaround time. I love this store been shopping here for years!!! PS they also give lessons!
Justin G. ⭐️⭐️⭐️⭐️⭐️
Sure!! ❤️to have my skins, they tried . But wrong SKU, through Toca . But they had my back. Gigs @ secrets next week! Thx bills crew!
Becky P. ⭐️⭐️⭐️⭐️⭐️
Bought a guitar for my son here. I picked Bills because I knew I would find someone knowledgeable and that could help me pick the right guitar for my son. I was not disappointed. Matthew did a great job and I look forward to coming again.
Joseph A. ⭐️⭐️⭐️⭐️⭐️I started my musical journey with an Ibanez guitar and Peavy amp! Matthew was knowledgeable and took the time to assist me with my entire purchase! Very professional and bills music shop has everything you could possibly need.
Bob W. ⭐️⭐️⭐️⭐️⭐️
Matthew was a great help. I fell in love with the Roasted Pine/Rosewood Strat. They had a few to choose from so I got to purchase the one that I thought had the best wood grain.
Maxwell H. ⭐️⭐️⭐️⭐️⭐️
The guitar was just over $90 and it is a full size steel string. I am very pleased by the sound and it plays nicely and I use it for classical music and the sound is Rich not only from the strings but also the body of the guitar. It is made with craftsmanship and is not made cheaply and for the price it plays amazingly. Bill's music has a lot of good deals on different guitars but this one particular was a steal. Not only is the tone of the guitar nice but the guitar plays powerfully and I'm not saying that just because it's a full size guitar. I'm saying it because the actual material of the wood and how the guitar is shaped makes it play with vibrations that sound rich and full and perfect for intense guitar playing and the classical guitar playing that I work on. When I came into the store a nice man who work there help me locate a full size steel string guitar and it not only plays nicely for songs but the notes and the tone for individual notes and chords sound very rich and intense. It just goes to show the lesson that the price of an instrument is not dependent on how good it sounds and the player is what makes an instrument sing. Thank you.
Joel B. ⭐️⭐️⭐️⭐️⭐️
I had a 'musical emergency ' and needed a new looping pedal for a gig that night. The staff was INCREDIBLE at getting back to me immediately and Nino had a few different options set up for me when I arrived. I was able to sell back a few old pedals that I no longer needed (at a more than fair price) so that I spent a minimal amount of money. 5 stars !!!
Douglas F. ⭐️⭐️⭐️⭐️⭐️
Aw man, Nino is the absolute friggin’ best. I have never had a sales experience so positive until I stepped foot into the establishment known as “Bill’s Music.” Nino already knew what I was looking for. He had appeared in a dream the previous night and told me to buy a Fender Bass Rumble 15
Alex V. ⭐️⭐️⭐️⭐️⭐️
Bill's Music rocks! Highly recommend. Knowledgeable and professional stuff. Pleasure to work with. Thank you, Nino!
Sharon T. ⭐️⭐️⭐️⭐️⭐️
Thanks so much Nino, for helping me find a great guitar case for my vintage Eko at a GREAT price in excellent condition. I'm so excited to be playing again. And thanks Ron in the repair shop for getting my vintage mandolin restrung and back into playing condition. I'm walking on air.
Jose S. ⭐️⭐️⭐️⭐️⭐️
Bills is always my first choice when it comes to music related purchases. Not only does Bill’s have a wide selection of instruments and products, but their staff is always there to share their insight and advice. Thank you for the the help Nino!
Christopher R. ⭐️⭐️⭐️⭐️⭐️
One of the best places on the east coast for guitar and bass repairs. I always take my instruments to Ron for repairs
Jaime M. ⭐️⭐️⭐️⭐️⭐️
Ron and Gib back in the Repair Shop are top rate and do great work!
Mark E. ⭐️⭐️⭐️⭐️⭐️
Bill's Music is a treasure, a rare treat in how Music stores should be. They have an incredible selection of Guitars, Basses, Amps, Pianos, Drums, Bluegrass instruments and more as well as a knowledgeable repair and customer service staff. So far I've bought two guitars there (one new, one used) and 2 amps, a tiny Marshall practice amp, and a much more powerful Spark Mini practice amp by Positive Grid. The used Fender Kahler strat is my main guitar these days, and the Epiphone Casino I just got has a wonderful unique sound that John Lennon used on some of the best Beatles songs ever. My Salesman Matt was very knowledgable and answered all my questions but also allowed me time to just roam around. He went out of his way to recharge the Spark Mini so I could try it, and also explain that there is an app that contains virtual pedals and amp heads for it. You can't beat their service, or there selection of quality used and new instruments. If you haven't been there, go!
Jamie P. ⭐️⭐️⭐️⭐️⭐️
I always have a positive experience at Bills! Jamie at the front entrance desk always makes everyone feel welcome! I purchased an amp that I am very happy with.
Ashraf T. ⭐️⭐️⭐️⭐️⭐️
I got all my DJ setup from this place they are amazing they have everything in stock and their team are always helpful ask for Nino he will definitely help you getting all what you need
Jeremy R. ⭐️⭐️⭐️⭐️⭐️
Been coming to Bills since I was a child. Always a friendly atmosphere and you'll often find great deals on used gear as well!
Glenn W. ⭐️⭐️⭐️⭐️⭐️
Customer care is a plus family owned. They know how to run the business
Marcel B. ⭐️⭐️⭐️⭐️⭐️
I personally have been going to Bill since I was a child. And I’m still please with their service. Their salesman are very attentive to my concerns and request. Brian, Nino and Ernesto
Noah W. ⭐️⭐️⭐️⭐️⭐️
Always find what I'm looking for. People there are looking to help. Long-time customer.
Malcolm F. ⭐️⭐️⭐️⭐️⭐️
Nino was very knowledgeable and courteous.
Cherie W. ⭐️⭐️⭐️⭐️⭐️
Christian is the best!!! We have compared his customer service skills to other service reps an other stores and have found no other like him. Please give him a raise! Immediately! Thanks.
Eric S. ⭐️⭐️⭐️⭐️⭐️
I’ve always loved and trusted Bills for our church’s music equipment needs…and plan to continue the same.
Timothy P. ⭐️⭐️⭐️⭐️⭐️
Was shopping for some used old school, WOOD, PASSIVE PA speakers. The gentleman with dark hair & glasses,(didn't get his name)was very helpful. He set me up with some Yamaha 15's in great condition at an excellent price. They didn't have a big selection of used passive speakers in pro audio, so he took me into an additional storage area, & blam their they were. Salesman put um on a dolly, & we were out to my car in no time.
Venus G. ⭐️⭐️⭐️⭐️⭐️
Customer service is great, the staff greets with a smile and hello! The staff communicate with me when I need help! I enjoy browsing the store.
Forrest G. ⭐️⭐️⭐️⭐️⭐️
Matt gave great customer service. Will ask for him again.
Teresa A. ⭐️⭐️⭐️⭐️⭐️
Was looking at used electric guitars. Had a great selection and variety of options from low cost to higher priced models. Excellent customer service.
Eric S. ⭐️⭐️⭐️⭐️⭐️
I've been coming here with my dad since I was in a car seat. Nothing like Bill's. I hope to bring my children here one day.
Danny G. ⭐️⭐️⭐️⭐️⭐️
Nino is always a huge help!
Tyrone G. ⭐️⭐️⭐️⭐️⭐️
They help you with all that you need and they fix the instrument ? when needed they also warranty on what you purchase
Brendan W. ⭐️⭐️⭐️⭐️⭐️
Bill’s had an item in stock that was hard to find. They answered my questions via text and phone, and completed a very smooth purchase with super fast shipping. I would definitely do business again.
Paukhankhup J. ⭐️⭐️⭐️⭐️⭐️
Excellent customer service.
Josh J. ⭐️⭐️⭐️⭐️⭐️
Bills House of Music is my go to place to get what I need. The staff there are knowledgable, friendly, and do their best to find the right gear for the job. I've taken my guitars there to get repaired and have been very happy with the repair jobs! There isn't anyone that can compete and I will be making a return trip to the store for my next purchase! :D - Josh
Stephen S. ⭐️⭐️⭐️⭐️⭐️
I purchased Rush Complete from Bill's Music in Catonsville MD. The ladies at the counter were so helpful with going over the entire list of songs 40 to be exact and everything else it contains. It was a no-brainer for this buy. Totally recommend Bill's Music
Jesus C. ⭐️⭐️⭐️⭐️⭐️
(Translated by Google) The best place with highly trained and friendly staff I recommend it to everyone.
(Original) El mejor lugar con personal altamente capasitado y amables lo recomiendo a todos
KLOS Guitars ⭐️⭐️⭐️⭐️⭐️
Spoke with Lindsey over the phone. Very kind and helpful and was a great representation of the store. Would definitely recommend!
Emily M. ⭐️⭐️⭐️⭐️⭐️
Great place! Friendly knowledgeable staff and great prices!
David B. ⭐️⭐️⭐️⭐️⭐️
I grew up going to bills every weekend with my dad and have always loved walking into that place. I recently moved out of area and was looking into buying a new guitar and was shopping around for a week or so. I walked into bills after 10+ years and still recognized some of the staff. Nino was extremely knowledgeable and helpful and I ended up walking out with a new guitar that I love. Thanks Nino and Bills Music!
Mary M. ⭐️⭐️⭐️⭐️⭐️
My family and I absolutely love bills from the lessons to the rentals of the instruments and the employees are absolutely amazing you can't get better than that nothing and no business compares.
Keith H. ⭐️⭐️⭐️⭐️⭐️
Great service friendly sales help and plenty of instruments in stock. Also in-store repair and good turnaround time. I love this store been shopping here for years!!! PS they also give lessons!
Roosevelt N. ⭐️⭐️⭐️⭐️⭐️
Bills Music
It’s just that simple, Bills Music is the place to start your musical journey in any form Whether you are a classical pianist or a hip-hop DJ everything in between can be found at Bills Music,I love a place where I can go and the staff is so knowledgeable and very professional about the craft of others Bills Music was a dream come true for me I started out as a young DJ with hardly any equipment at all but Bills staff recognized that I was a young Dj and Bills Music supported me in my journey and now I’ve played halfway around the world I owe all that to Bills music because they cared, and they really do.
John M. ⭐️⭐️⭐️⭐️⭐️
Great place to buy gear.
Gary M. ⭐️⭐️⭐️⭐️⭐️
I dropped off a guitar for repairs - Ron & Gib have been taking care of my guitars for a long time and do fantastic work - and on my way out spotted a used Telecaster that I just had to check out. Ernesto set me up with an amp that he probably knew would bring out the best in the Tele, and a half hour later I made what wasn't my first impulse buy at Bill's. They've got a great selection of new and used guitars and amps, so it's bound to happen now and then.
Yasin Gregg ⭐️⭐️⭐️⭐️⭐️
Knowledgeable, patient , friendly staff is refreshing in a time where customer service is no longer treated as a commodity.
Rich W. ⭐️⭐️⭐️⭐️⭐️
Ernesto is a knowledgeable and very helpful salesperson. He always gives great service and support! Everyone at Bill’s, from the people answering the phones to the sales team are really courteous, friendly and helpful!
Sharon W. ⭐️⭐️⭐️⭐️⭐️
It took less than 10 minutes for him to get what I needed. The service is always perfect. Thank you!
“MIkey J” ⭐️⭐️⭐️⭐️⭐️
As a guitar player, I am blown away by their selection. Whether you are looking for acoustic or electric, entry level or high end, they have what you need. And the staff is super helpful
Lawrence H.⭐️⭐️⭐️⭐️⭐️
Needed a keyboard so talked to Nino and he offered 2 that had the features I needed. Both in stock! Tried first and bought but as I played it didn’t like so much. So went back and Nino exchanged for the other which is working out nicely! Thanks Nino!!
Jeff H. ⭐️⭐️⭐️⭐️⭐️
I had a great experience buying a Taylor Dreadnought acoustic that was on consignment. Ernesto was a great help and was more interested in selling me the right guitar for my music interests and playing comfort than trying to sell me more expensive instruments. It fits me perfectly and I’m enjoying getting to know it immensely! I highly recommend This amazing music store!
Richard W. ⭐️⭐️⭐️⭐️⭐️
Great personal attention from Ernesto. He was very knowledgeable about use of a personal monitor and a mixer which I did purchase for a special upcoming gig. We also had musical fun testing the capability of the monitor. BTW, four days later I played the gig using the equipment and was completely happy with the flexibility I had controlling my sound on stage.
"Thank you to Ron for the incredible setup that you did on my new Martin. This guitar plays like a dream, and I would recommend you to anyone that is in need of work on their guitar ........ especially if they don't realize that they need the work!"
~S. Coooper
"Everything was GREAT service and information BILL'S IS ALWAYS OUR MUSIC STORE THANK YOU"
~Alex W.
"...Over the years we have always found Bill's Music to have a great selection, very helpful and nice people working there and most importantly their prices have always been fair, even on the trade-in items, we were treated fairly, we faced reality and it was all good. Thank you Mr. Brian, Derek (who helped us bring the equipment inside) and the nice lady at the front counter (she has a lovely smile) and Mr. Bill (for just being yourself), see you soon cause there was a pretty Martin hanging on the wall I keep thinking about."
~Lillie C.
"Ron in the service shop got my bass playing so smoothly. I am extremely pleased with the difference that $90 makes in how my bass plays and sounds, I couldn't believe I waited so long to have the action on my bass adjusted."
~Jim N.
"I want thank YOU for the terrific service and experience I had with my recent purchase. I bought a guitar case as a gift for a friend who lives in Baltimore and is a customer of Bill's Music. Special thanks to Tracey and Jamie, who were so helpful in fulfilling my order. It was a pleasure to shop at Bill's!"
~Ted R.
"Jim, everything is good with the cabinet. I cleaned it up and installed the black widow and it is just what I remember from having those cabinets years ago. Also the small PA head works great. You guys have a great store and I will get my music supplies from you from now on. I will also recommend you to anyone needing music supplies. Thank you so much."
~ Barry
"Thanks so much! I'm very pleased with your professional work!"
~ Erika M.
"I am not a complete novice when it comes to AV equipment, but am by no means an expert. This is not my first time at Bill's, but this was the first time I needed guidance and assistance. Tim was my salesperson and he was AMAZING. He is apparently new to the store, but you would never know from the way he navifated the store and knew how to help. He was friendly, positive, professional and a pleasure to deal with.
When I got back to where my sound board was and the new equipment didn't make everything work - I immediately called back and talked to Tim... even though he had no reason to trouble shoot with me on the phone, he did... and when we thought we had figured out the problem he was off to price check replacement parts and continue to go above and beyond.
Talking through things with Tim saved the day, and the ceremony (500 people would not have been able to hear a thing without my sound system). We also got everything to work without me spending more money - which was great (we're a public school and don't have a lot to spare), even though he could have told me to come back and buy more equipment (Iwould have done anything at that point to make the ceremony a success).
Tim was a pleasure to deal with and knew how to treat a customer - a rare find in any industry."
~ Anthony R.
"Gib did a great job on my guitar. I really appreciate his help."
~ Joe
"Bill, I would like to thank you for all that Bill's does & the great staff... Mary is the best, keep up the good work!"
~ Eunice E.
"I had a great time during my recent visit, as I always do when I come to Bill's Music. It's like a toy store for guitar players. I am thrilled witrh my purchase!! Jason was very knowledgeable, helpful and provided excellent customer service. I will definitely shop there again. I love your selection of guitars and your prices are very competitive.
Thanks again,"
~Mike
"As always my recent experience with Bills Music has been nothing but Most Excellent! Ron performed his magic on my old Ovation with his perfected "Super Tune", then Ernesto hooked me up with a fine used Ovation Deep Bowl hard case. He acted like it was nothing, well I guess he hasn't been huntin' for a deep bowl case like I have. Plenty of shallow cases around and the airlines were so nice to destroy my last one. I have no idea why I didn't go to Bills Music in the first place. My overall experience has always and continues to be a pleasurable experience, I'm still smiling weeks later."
Thank you all so much,"
~J.J. Moylan
"Mick was great to deal with!"
~Gary M.
"I rely on Ron and Gib for ALL my repair needs and not only are they reasonable, but good! Now that Debbie and I are back in Baltimore City, it is easier to get to all of you. In fact, I am dropping off an amp head hopefully later today."
Best Regards,
~Bud
"I was very pleased with the service I recieved. Nino was most helpful and was a delight to work with."
~Dr Alan C.
"Thanks PJ for the great customer service."
~Joe M.
"Hi Bill, Thanks for the email regarding quality of service. I had a great experience the other evening. I believe it was Mikey that helped me with my banjo-guitar. He was helpful showing me what was wrong with the setup and provided some tips on how to play my mando (been sitting in it's case for years). Overall great experience and I will recommend your business as the opportunity arises. Best"
~John V.
"Mick was very helpful and we are very happy with our purchase."
~Bradford W.
"Hard to believe that my Dad bought gear from you when he was a budding musician in the 60's and carried on through much of the 70's... He put down his instrument, only to see me pick up where he left off just a few years later...
I've (well, at first, my grandma) bought no less than (4) drum kits, cymbals, accessories, pedals, hardware, special orders, mics, cables, sticks, heads, cases amd what-ever-the-hell else a touring/hapless/hopeless and now 'hobbyist' musician from not just Bill's, but in most cases, Lou Campagnoli himself.
Bill, I'll continue this legacy with my kids, as it only seems right... they've the store with me for one thing or another... but it'll never be the same without seeing Lou...
Of course I wish the man nothing but sunny days and towering, magestic drives down the middle of some municipal fairway... knowing this day would come... but it does hit me with a touch of sadness...
"Best of luck Lou- Stock up on sticks before you hit the bricks!"
~ Dave L.
"I had a very positive experience with Mick. He was a super knowledgeable and very helpful and assisted me with choosing the right sized guitar for my son's birthday present. It was perfect and my son loved it!"
~Josh C
"You guys are THE BEST. In addition you understand music and instruments. Thanks for being there."
~ Bud B.
"Thanks Ron and Gib for t he quick (repair) turn-around!"
~ MK
"Really great salesman, Mick, helped me get just the right rig... very knowledgeable and patient. Nice store, nice vibe... the only place I will shop in the Baltimore DC area, no doubt.
~ Daniel L
"Thank you so much Bills Music. My experience is always amazing at your store, it's like a baby walking into Toys R Us, but on the grown man tip. Thank you for so much and your service is always impeccable; everyone I've encountered is so helpful and delightful."
~ Butch B
"I wanted to say that I had an absolutely great experience at Bill's. Mick was extremely helpful, as was everyone, as was everyone else involved in my first experience shopping there. I will DEFINATELY be back at Bill's, despite the two hour drive, because the service and selection were far beyond my expectation. Thank you!"
~ Troy
"I am so glad to recieve your welcoming e-mail since I was just about to write you one of my own! I just dropped into your repair section hoping to find an available, knowledgeable Clarinet technician to help me solve a troublesome tuning problem. How fortunate I was to find Lee Hirschmann who was super qualified to address my problem. Honesty, he stopped what he was doing and went right to work solving my problem!! I couldn't beleive it! He decided that the best solution was to obtain an adjustable barrel section and he is now arranging to get me one! I call that super service!"
~ Nelson L.
"Thanks Bill, my wife and myself appreciated the help that you gave us with the choice of the speaker. We are looking forward to coming in soon to purchase another one once again. Thank you."
~ Mr. McDonald
"The visit was a positive one. My sister is very happy with the Yamaha Keyboard and the bench. Your salesman was knowledgeable and pleasant. Thank you!"
~ Laurence C.
his service and his willingness to educate me on what to look for in a quality guitar. We were not disappointed at all. Please pass this on to him."
~ Saralee & Paul C.
"Jim, Thank you for taking back my Ovation and explaining the pros and cons of the different new guitars. I really enjoy playing my new Seagull. It plays and sounds great. You were both helpful and understanding. I love shopping at Bills Music! Best Regards."
~ Ben P.
"I Found what I needed and the service was above and beyond what I could have expected - thank you!!!"
~ Reggie C
"Hi Bill, Thank you very much for your email, I have to stress how helpful Nino was and all of your sales people for that matter. I live an hour away and we drive to your shop 2 times a week to have lessons with Ryan for my son because of how much we like him and think of him. Mrs. Mary is another great asset of yours!! She truly cares and is very personable with us. We feel like Bills is now apart of our family. Thank you for that!!"
~ Tricia
"Thanks for everything PJ, you made it so easy for me to get what I wanted. I'd like to thank you also for making it easy for me by explaining everything cleary and makeing the transition go smoothly. Have yourself a merry christmas and a happy New Years."
~ Shawn
"Bill, I had a great experience at Bill's Music. You had the exact guitar I came in for: a Fender Squier Jazzmaster. The salesman was very nice and not pushy at all. The whole transaction took about 10 minutes. I will be stopping back."
~ Ron
"Thanks Bill. I always like to support the local guy when I can. Bill's has been a reliable spot for me over the years.
Mick was very knowledgeable & helpful. I especially like your selection, quality, & pricing of cables, it's the only place
I go when I need new ones Thanks."
~ Kurt
"Service was awesome as always. We were there just before closing on a Sunday, but never felt rushed to make a decision. I bought a "starter" guitar for my daughter (pre-owned as this one will be used in a college dorm, so I wasn't going big on this purchase). She is thrilled with her Birthday present, and I got something that worked for her needs. We were happy enough, that we ended up adding a case for her ukulele at the last minute. We will be back, Thanks!"
~ Liz
"Hi Paul, Thank you for taking time with me on yesterday. You've inspired me to dig deeper, and to go further."
~ TJ
"Hi PJ, Thanks again for all of your help with the mics & speakers. Everything worked out great and the systems you sold me were awesome. So awesome that I am thinking of purchasing a mic for my gym at school!"
~ Eric
"I am afraid I never told you, but I was at your store in September 18th with three good friends of mine and, yes, I did buy a Hofner "Beatle" bass from you that day.
I´ve decided for the Ignition model and I am quite happy with it. It was a present to my daughter and she is now learning how to play it. She also plays acoustic guitar, violin and flute. Your guys gave me a very good support and attention one that day."
- Sérgio A.
"I cannot tell you how thrilled I am!!! Oh - this harp is just extraordinary. I love everything about it...the look the weight, the case...i have to be honest - i had a few worried moments after purchasing - just worried about the things anyone would worry about when buying an instrument at a distance. But all those worries have fallen away. This is perfect for me, and the work I do with the harp. I just needed to thank you again. Working with you - and through you the store - has just been one of the easiest, most pleasant experiences I have ever had in having an instrument come to me. I was truly impressed by your efforts in making sure this was the right instrument for me (big investment!). I was truly impressed by the care in the shipping and packing. Just cannot thank you enough. Wishing you all the best."
- Jeff S.
"Ernesto was great. I was upgrading for the first time from my starter bass to my first "big-boy" bass and he patiently helped me figure out the best rig for my needs and budget. Totally satisfied."
-Glenn U.
"Lou was awesome helpful as was another young man with glasses beard and curly hair. I asked a lot of weird questions, got a quote on a possible trade-in, got some advice from service about parts and repair for an old Pbass, and took more time than I ended up spending for, I'd say, but everybody was super helpful and kind. I live down in Southern AA county, but stop at bills when I get the chance! Thanks!"
-Gary P.
"I've lived in Catonsville for 3 years and never made it to your legendary store. Prior to moving here, I had heard of Bills and overheard many recommendations to others to "check at Bills" or "Bills would have that" and the like. I am not a musician, so I never had a real need to come in. Well, recently something came up and I did need a rhythm instrument. So I came in. The first time, the selection was so overwhelming -- in a good way, like being in a candy store and wanting to try everything. What fun, checking out instruments, some of which I had never even heard of before. I even met a lovely man playing some beautiful jazz selections on his guitar. He was so proud of his instrument, which was beautiful, and of course he had purchased it at Bills.
Returned again to make my purchases and found the staff to be friendly and helpful, but best of all, of good spirit. If Brian is the gentleman that helped me at check out, then he was great -- good recommendations and he made me feel right at home. He deserves a raise (or at least a customer service award).
A few rhythm instruments haven't made me a musician, so I don't know when I will need to come to Bills again, but if I ever just need a lift, I may stop in to absorb some of the uplifting vibe of your shop. And, I'll be sure to tell others "check at Bills" or "Bills would have that".
- Bonnie Kutch, A Satisfied Customer
"Your store is fantastic, your stock is constantly rotating and your sales staff are friendly and creative. I love shopping at Bills Music and I especially liked meeting you in person a few months back. I do a lot of sound reinforcement work and a significant fraction of my gear, adapters and cables were purchased at your shop. I keep coming back for the quality gear, reasonable prices and good service (especially your fantastic repair guy – Ron Cook)."
- Mark O.
"Great service, good selection of products, and Eric was friendly, personable and helpful. Been coming to Bill's for over 40 years, and plan to be a customer for the next 40!"
-Alan R. III, M.D.
"I recently became the proud owner of a used record player, and the guy who sold it to me personally recommended that I come to your store to purchase a new cartridge and anything else I may need. Your service representative Brian was very pleasant and helped me find what I needed right away. The parts that I bought for my player were easy enough to assemble and they work very well. I thought that the store as a whole had a really great vibe, and when I have some time I will definitely be back to look around, especially since I also play guitar. Thanks so much for great service!"
- Alia A.
"I want to take this time to thank you for all that you have done and continue to do for everyone who has decided to express themselves through music. From my brother Lee Townsend who has been in bands from The Ravens etc to my interest in learning guitar and bass to now doing dj work. Thank you Sir."
- DJ Skidmark
"Rock on, Bill! I love your store!!!"
- Gary G.
"I had a great time at your store, love my new drum! Everyone was friendly and helpful...I will be back for more."
- Peace, Kim
"Paul, if that was the name of the sales representative who waited on me, was very helpful. He set me up with two microphones, instead of one, and saved me money while doing so. Couldn't be more pleased with his service to me. It was nice visiting with you, and your daughter, too. Thank You"
- Jack G.
"I can't say enough good things about Bill's Music. The selection is top-notch, the staff are friendly and helpful (Rebekah was great, as were the other staff I dealt with) and the store is an inspiring place for a musician to hang out and browse. This week I drove out to Bill's even though a certain massive chain store is right near my house - in fact I went there first & then went to Bill's. Why? For a few simple reasons: Bill's had the guitar I was looking for while the chain store did not; at Bill's, employees come right up and ask if you need help, plus are upbeat and willing to kid around; and at Bill's, the guitars are in tune when you pick them up to try them out. When I complained at the chain store that all their guitars were out of tune (like, not even close) - even the expensive acoustics! - their employee said, "But we have over 300 guitars here!" I wonder what they do all day over there... Bill's has a fine selection and it's ready to sing out. That just shows who owns the place - a musician. Thanks, Bill!"
- Ian J.
Bill it was a pleasure meeting you the other day! Matt B was very helpful. I think you guys have a great selection of guitars and amps and I always enjoy stopping in to see what's new (or used!). I ultimately decided to pass on the 1965 Bandmaster, but it sure was a lovely amp. Thanks again and I will see you next time!
-Windsen P.
"I just bought a Journey OF420 Travel Guitar from Bill's Music, because I had no instrument to play when we flew someplace. It folds up into a backpack and actually LOOKS like a guitar when put together! What a concept! Super-fast service! The instrument was well-packed and easy to assemble (if I can do it, anybody can do it!), and when I called them to thank them for their fast service, they gave me a few pointers on adjustments to the guitar! Thanks, folks!"
-Johnny B.H.
"Just wanted to say congratulations on the recognition towards you & your family and Lou. I followed the links, loved hearing and reading about the background & history of Bill's Music. I agree with all of it, you guys really are The Best !! Take care."
- Brad B.
"Congratulations to you Bill and to everyone else that makes it happen at Bill’s Music! You guys really deserve all that you receive, you run a class organization. All the best!"
- Rick S.
"Congratulation for the recognition you have received from various sources. Well deserved. You have built a major music business in Baltimore. On the outside, I see a layed back, easy going guy, ( a guy that didn't even wear shoes to our band practices in the early days ,) But, on the inside you had the drive and desire to succeed in a tough business. Nancy, and your family deserve much of the credit with you. And, of course, the people who have worked with you over the years. Where have the years gone? 50 years? Geez."
- Jack G.
"Bill Higgins and company, Congratulations to you and to all of your associates at Bill's Music House for a special and well deserved recognition by so many entities including and especially the Maryland Entertainment Hall of Fame! I, for one can testify to over 35 years of service from Bill's Music House, without which I would not brag a 30 year career (part time) in the music business, and many hours of personal enjoyment alone with my guitar. Knowing that the Higgins family is involved daily, I am assured that this legacy will continue for generations of future musicians. Congratulations to all of you. Personal note to Bill, Jim and Lou…You are the "musical" Manny Moe and Jack pep boys!. You were there for me when I knew the only four chords a guitar player needed; C, Am, F and G!"
- Royce B.
"Bill & Everyone, I always have a positive experience coming into Bill's music. The repair guys are great, always very helpful. The sales people know what they're talking about. It's one of the places where you can go and have a good experience with a sales rep rather than an uncomfortable or pushy experience. Just one of the many reasons I will continue to support this local establishment. I recommend your store to anyone I encounter. Cheers!"
-Cori
"Bill's has provided a lot of joy to a lot of people over the years.. Thanks to you and your great staff..."
- Bill R.
"Paul was great - friendly, knowledgable. I’ve been a customer since I bought a drum instruction book and practice pad and sticks from your store in 1967 at the age of 8. I can still remember how transfixed I was with the gold sparkle Ludwig drum kit in your window. I’d seen the Beatles on Sullivan and it was all over for me! And your store brought those dreams closer - as something real, and tangible. As I recall your storefront was in the block just before the one you’re on now in a narrow sort of row house type space with a big bay window that was high up (of course everything’s high up to an 8 year old) and that kit in there - resplendent. Great memories. Thanks for all you do for our community"
- Joe C.
"Lou- Your insight is invaluable! I can't thank you enough for your time and advice. I greatly appreciate it. Thanks again!"
- Everett
" I am most delighted with it! It's as if I ordered it customized to my exacting spec's. The short scale neck (24 3/4" from nut to saddle) is easy on my aging arthritic fingers. With the dreadnought size, it delivers a hearty, robust woody timbre that will only get better over time. It's still a little stiff, as all new acoustics are. I had thought my dreadnought days were over. After it gets played in, it will become a beast! Walnut/Sitka is a great combination. Thanks much Paul, for your valuable assistance and follow ups. Thanks to Ron also; he put the strap button in the perfect spot. Take care!"
- Bob G.
"I love your store and I'm really happy you've been able to remain here in Catonsville for so long. I've been shopping in your store since I was sixteen years old. I'm forty now and I love bringing my kids in to look around and hope they will want to take music lessons when they get a little older. Anyway, we love you guys. Thanks."
- Matthew W.
"Hi Bill and Jason, I recently purchased a Alvarez guitar that came with a case, a beginner book and some pics. I just wanted to let you know that it was the knowledge, professionalism and courtesy of you and Jason that I decided to but this at your store. Jason was very patient with me in helping me "play" with the guitars to find one that would fit me perfectly. However, I had my mind set that I wanted to buy something made in America, and you, Bill, gave me the insight that most guitars are made outside of the USA and are of good quality for the price. You help me pick one out and I want you to know I love the guitar. I also attended one of the beginner classes which I found helpful. Jason also helped me pick out a great beginner book (Alfred's) which I am currently working with and learning the strings. Thanks for a great experience"
- Kim D.
"Hi guys. Line 6 floor pod plus and I are getting to know each other. I plan to use it Sunday during a worship service that we have been invited to in Harrisburg, PA. You guys have the largest selection of left handed guitars that I've seen. Please don't hesitate to let me know when new lefty models come in. Thank you so much! God Bless"
- Michael J. K.
"As always, my experience was positive in the selection, and service offered to me while shopping.One thing that is always consistent is the knowledgeable, professional, staff whom are always ready and able to answer all questions I might have. Thanx again, and I always look forward to shopping there, for all my musical needs. Peace."
- Bill T.
"I did indeed have a good experience at Bill's. Steve was patient and helpful as we hunted all over the store for a case to fit a bass guitar with a very unusual shape. I'm also wowed by the repair department's speedy and affordable service on a bass cabinet that needed a new driver. All the best.
- Mark L.
"Whenever I come to Balto, I hope to always stop by Bill's because you folks are the Best! Want my simple proof, so far you've outlived all the major "gigantron" Box music stores in the Metropolitan area. what can I say to add to this except, Bill's does something right. I'll leave that secret up to you to keep, lest someone try to out do you and the lemmings follow down that slippery slope too! As ever, Thanks and My best to all Bill's Music"
-John C. FoxSound Engineer and Bassist: Old Men's Band
"Mikey as usual always great service....and Jason was very helpful with me trying some new basses....as always top notch service!!"
-James S.
"Thank you for all your help today and finding the LAST Shure Beta 52A. That meant the world to me. I always appreciate being able to come to Bills rather than having to go to any other music store. I love the customer service there. Thank you again, Lou."
-Brandon M.
Mr Bill Higgins, It was a pleasure meeting you New Year's Day. I met you while parking my bike in front of your store. I was wearing a tan Triumph motorcycle jacket. Thank you for greeting me and making me feel at home. I always enjoy visiting your store. Your store is my musical home. Your selection is great as is your staff."
-Ben P.
"Here's a shout out to all my friends @ Bills Music, one of the true Musicians store's left in Baltimore.If you haven't shopped @ Bills, you're not from Baltimore! Merry Christmas and Happy New Year! Lou, I hope you are feeling better, you have to take care of yourself, I mean who would take care of me and my demanding parts lists? See ya'll next year."
-Ted
"I was so impressed my last visit at Bill's Music, that I am sure to return...Soon!. And I want to especially thank "Steve Gallagher", for helping me choose the perfect guitar!!! Thanks again."
-Sandra S. for Steve Gallagher
"Ben was very helpful helping me find the guitar I wanted to purchase...especially because I know NOTHING about them. Layaway was easy, and I really appreciate you holding it till Christmas. Everyone else that I have spoken with at Bill's has also been very pleasant and helpful."
-Sherrie N. for Ben Kolakowski
"PJ was all of the above and more- The store was extremely busy when I was making my purchase and PJ took his time making sure I made a good "musical instrument" decision"
-Andie for PJ Benedetta
"Niño did everything he could to get us what we needed At a reasonable price . When we had a problem with one of the Items purchased he straighten out the problem without Excuses . Thanks Niño"
-Tom P for Nino Camp
"He had great patience with me and worked to solve my problems."
-Cary J for PJ Benedetta
"Very helpful and informative salesman! We are going to by QSC speakers in 3-4 months and were going to by the k-8 from guitar center. Because of brian's knowledge we will be buying k-10 from Bill's Music"
-Sun B for Brian Higgins
"Lou was very pleasant and courteous. Im physically disabled and have issues trying to get back into playing the guitar because of my hands. Lou was very patient and friendly. Thanks Lou for not overlooking me."
-Herman M. for Lou Compagnoli
"Matt is always friendly, engaging and helpful."
-Rich W. for Matt Bergman
"A nice guy who represents your company well. He worked with me to match a competitor's price when he really didn't have to."
-Brian S. for Nino Camp
"Lou has always been the finest saleman I've ever dealt with of any store I've been to, Must be why Bill's is my favorite place. Hats off to you guys for building a reputation with the local music community."
-JC for Lou Compagnoli
"Lou is always a great salesman...! If the store doesn't have or carry an item I need, Lou will find it and contact me when he has the item or information on it, helping me make a more informed buy. He is always pleasant, fun, knowledgeable, and just a great guy. I when at all possible, don't buy what I need unless Lou is there. As Bill once said in an article, people buy from people they like."
-Robert R. for Lou Compagnoli"
"P.J knew what I was Looking for and gave me the product that suited my need."
-Charles B. for PJ Benedetta"
"Great guy, very nice and very helpful. The young lady at the front when I purchased the bass on the evening of 2/13/13 was also very friendly and helpful. Good people."
-Dan S. for Jim Mays
"PJ was very knowledgeable and pleasant to do business with. I was going to buy the guitar at Guitar Center but I'm glad I bought it there."
-Mike S. for PJ Benedetta
My name is Darryl. I was in town visiting my fiance's family on thursday the 10th. I stopped in your store and was in awe at how enormous it was! Immediately i was greeted by several smiling employees. When the need to ask a question arose, most of the associates were busy, so i patiently waited until a young man named Logan approached me with a smile. He had seemed to be rather busy with putting away merchandise so i refused his help, but he insisted. I had questions regarding the Bauhaus Tenor Sax and he provided excellent answers and recommendations. I noticed the phrase "stage helper" or something to that effect under the name on his shirt and i asked what it meant. He explained his job description and how he isnt a salesmen, yet he provided EXCELLENT customer service. A young man named Nino (i believe) was also very courteous. When im ready to purchase, Bills is where im going! -Darryl
Leonard Collins
As a new Resident in the Baltimore, Catonsville area of Maryland, good musical instruments shops are very hard to find especially with the advent of various computerized methods and and fake instrument creation. So it was very nice to enter an environment musically where everything was organically real. The setting, the jungle of instruments of all types surrounding me as I entered the store along with the friendly atmosphere. Bills Music House made me feel welcomed and the Staff was very knowledgeable. They give you the space to explore but at the same time was right there to assist you if you need help or have a question. It goes to to show that the old school ways of dealing with your customers still exist. I have told dozens of my music professional friends about them and look forward to my next purchase, whatever that might be
Laura DaPra
Bill's Music was the perfect place to shop for a drum set for my son. Taylor was amazing - she kindly showed us all of the options using her own expertise as a drummer. She was patient, kind, and extremely knowledgeable. I will be going back to ask Taylor's opinion when my son wants to add to his set. If you need drums or advice on sticks, drum thrones, drum care, go to Bill's Music and ask to speak with Taylor.
Damita Robinson
Staff was very friendly and helpful.
I was able to purchase a case of good quality to keep my father's antique mandolin safe.
David Mosella
GREAT experience purchasing a drum kit for my daughter. Taylor was a FANTASTIC help and made it a awesome experience for a “first time” drum kit purchase!
Tom Greene
As a new guitarist, Bill's is sooo helpful, knowledgeable and truly interested in helping. I appreciated Nino's help.
DJ Ambitious
Love going here... one of the best music places in baltimore, md always reliable and efficient when it comes to getting equipment and customer service... one of the guys Nino always assist and give great help when coming to sound and quality..
Lisa Rinehart
We recently purchased a beautiful used intermediate saxophone for our daughter here, and I was so impressed by the knowledge and helpfulness of the staff. We’d definitely come back for a future purchase.
Michael Gordon
Professional and knowledgeable of instruments.
Greg Bishop
Great customer service everyone is polite nino is the man is always a big help
Mike Kabatt
Bill’s Music is awesome! They have the music materials and devices that you want. I would go out of my way to visit Bill’s than a GC!
Jacqueline
Great service for school rental. Knowledgeable, fast, on point. Made daunting task of getting gear for school orchestra simple.
Sally Hayes
Bought my sister an amp over the phone for her birthday which she picked up the next day. George at Bill’s Music was exceptionally helpful and made everything easy.
Dennis Seuferling
Great service, knowledgeable staff…. You can’t go wrong buying here!!!
Atul Sharma
I recently had the pleasure of visiting Bill's Music Catonsville, and I must say, it was an incredible buying experience! From the moment I stepped foot in the store, I was greeted with warmth and enthusiasm. However, what truly made my experience exceptional was the assistance I received from Matt, a knowledgeable and patient sales representative.
Matt's expertise and passion for music were evident as he guided me through the process of selecting the perfect gear. He patiently listened to my requirements, asked insightful questions, and offered valuable suggestions. His deep understanding of different instruments and their unique characteristics made the decision-making process much easier for me. After much contemplation, I finally settled on the PRS Silver Sky, a guitar that truly captivated me. Unfortunately, after taking the instrument I had to take it back to the store for a set-up and here, we discovered that there were some issues with the instrument, likely stemming from the factory. However, any concerns I had were quickly dispelled by the exceptional service provided by Bill's Music Catonsville.
Maxwell Hodge
Super friendly employees and great selection of musical equipment!
Dylan Klemkowski
Great selection, service, and jams when i brought my new guitar home. Thanks to Matt for showing me new color options that helped me make the right choice.
Avi Gordon
Very helpful staff. Good selection of instruments
Andre Wilson
Customer service is very good and timely
Wesley Wheeler
Finally found the Horn missing from my collection, a Mark VI Baritone Sax with a Low A, much needed for playing in the contemporary jazz swing band, the Capital Lab Band. Love a horn that has character and a history! Plays well,
Steven Freedman
Gotta love Bill’s! The staff has always treated me well. They know when to help and when to just leave you be to browse or sit and strum. I’ve bought new and used plus traded in some of my equipment. All good experiences. The shop guys are great too. Lifelong customer here.
Ryan Wilkinson
Bills is exactly what you want from a musicians supply house. I made two visits and a phone call, Ernesto helped me through the process of picking out a used subwoofer that worked perfectly for our gig. Having knowledgeable staff makes ALL the difference with this type of purchase.
Mariela Corrales
(Translated by Google) Excellent service from Ernesto ? very kind and very patient, more than satisfied with the purchase and attention. Highly recommended (Original) Excelente atención departe de Ernesto ? muy amable y con mucha paciencia más que satisfecha con la compra y atención. Muy recomendado
Bill’s Music, Great Experience, I called and asked about the Headrush frfr112 powered speaker cabinet. Sales person, Ernesto was very knowledgeable, and helping with the purchase of the headrush cabinet, matching prices from other stores around the country. He was courteous, and I will purchase from him and Bills Music in the future. Thank you, JD
I returned to Bills Music in September 2023 and purchased a 2nd Headrush frfr112 cabinet. Ernesto wasn’t in at the the time but another salesperson was just as courteous. Thanks, JD
Everett Warble
Very pleased with the quality and sound of the new Yamaha FS5. Ernesto the sales rep was very helpful. Disappointed in the very low estimate given for my trade-in though, mint condition and brand new hardshell case.
eddie kalinowski
Very accommodating, friendly and affordable
Tess Michaud
Bills Music, especially Jamie, were amazing in bringing one of my dreams come to life when they had a bowed psaltry, made by Greg and Tish Westman for sale, and they were willing to ship to Canada for me! I will do business and recommend anyone who has musical needs to contact these lovely people!! They go above and beyond what is considered customer service! They are truly a blessing and I can't recommend them enough!! Thank you Jamie, bless you for all you have done for me, it is very truly appreciated!!
Anderson Nzaro
Thanks Christian, I have known ,this store for a decades, 10yrs and everything is fine, what can I say, treated like a king, When you step in, ask for Mr Brian the Gm, you will love the whole family, this is not only a store, it's a home for me Thanks guys, keep the good abundance. Love you guys!
Lin Burton
Thank you Bill's music and Christian, for their prompt, highly efficient service. I had an immediate need for a specific bass effects padel. Within one day of the purcase, the pedal was delivered to my doorstep. Impressive! Most impressive! Bravo, and thank you! Eventhough we are miles apart, I am confident Christian and Bill's Music will meet all requests. Very much appreciated!
clinton Raven
Great service and the wireless device is perfect! Thanks!
Olawumi Ibigbami
Excellent customer service relation.
Nursynurse88 (Nursynurse88)
I’m learning violin from Lauren and she is amazing! Great place for all instruments and they have great customer service! I recently purchased a new violin and Christian was an amazing help, even exchanged the bow when the one was bent! Love this place for all things music!
John Beheler (Grifterofease)
I came in to purchase a full PA system for a wedding + rehearsal space. Christian helped me get the things I needed and assisted in working with my budget. I arrived 30mins before the store closed and he was swift to showcase various products and helped me with making an informed purchase. Thanks Christian!
Matthew Kregel
Bill’s had the microphones I wanted in stock at the same prices as online stores.
Christian was very helpful and great to work with.
I plan on using Bill’s for all my equipment needs.
I’m actually going there today.
Thanks for the great service.
William Alston
I’ve been a patron of this place for decades. I needed some stuff for a gig immediately, and Bills came through! Their staff was extremely helpful. They got me squared away quickly. Thanks guys!
Lam J
Christian was great and very helpful
Vincent Fekete
? Recommends
I purchased a Tim Henson Signature guitar from Bills, the TOD10N-TKF. This guitar from right out of the box at Bills as been GREAT!! The intonation is perfect, the notes stay tuned all-the-way up and down the fret board. I waited two months for the guitar, but it was well worth the wait, and Bill's has a excellent staff of very knowledgeable people that are true professionals in every sense of the word "professional". Also, this Tim Henson Signature Guitar sounds excellent, octave tones up-and-down the fret board are great. The electronics of the guitar are very good; the tuner works very well, the adjustments between my amp and the guitar work in harmony with each other. Very pleased with both Bill's and this wonderful addition, that is this being my second Ibanez guitar. Oh, did I mention, that this guitar is very easy to play, the strings, the action, the fret board width and curve of the neck all lend themselves to great play-ability. Mr. Christian at Bill's is a very diligent and professional employee, thanks Christian!
Ryan Sloan
Bought a used guitar from bills, sight unseen. Received it in 3 days, packed extremely well safety wise, and product wise, I received more from bills on a used guitar than I did buying new from Musicians friend. It's been a few months now and I couldn't be happier.
Peter Krasulski
Great item at an extremely reasonable price, it was in excellent condition as described at time of sale, and since installing it, it works great - Thank you Bills Music House - I’ll be back for more great items in the future I’m sure!
Carl Wheatley
Bill’s Music House is fantastic! They have an incredible collection of instruments. Going through their website in advance helped me understand the brands and variations; and the sales support with Matthew was great. The prices were good too! There was good parking and I’m looking forward to my next trip to have out some of the baritone ukeleles!
Kaden Culp
Excellent, wide selection of instruments, and the staff is very experienced, knowledgable, and kind. I'll be going here for the foreseeable future
Tim Hanold
Great service and selection! Fun place to go and daydream!
Brendan Slack (SLACKK)
I really enjoyed the entire place. The instruments were displayed well and made it way to see what was what. The guitars are great and are kept well, vast selection to choose from. The salespeople that talked to me were amazing and helped not only find a case but helped pick out some new strings and offered a set-up. Definitely would come here again to buy another guitar
Phillip Smith
Best music store in MD. Incredible selection, reasonable prices, and friendly staff who don't give you grief for wanting to play different instruments.
Kenneth Alexander
I had a real good experience at your store, very good customer service. I will be back to patronize your store again.
Brian Murray
Always a great experience!
Best selection of instruments and accessories and very helpful staff.
Grab an instrument, have a seat, plug in and play..........the casual atmosphere is the best!
David Johnson Sr.
Been searching for an Ibanez SR 805 . Found It. Excellent condition, well priced.
Thanks Matthew you're one of the Best. Bill's Music!? ? ?
Carlos Arroyo
Great experience. Got a set for my son and the guy was very helpful. Thank you
Austin Miller
Bill's has always treated me well! I've gone there for almost all of my musical needs. The staff is incredibly friendly, knowledgeable, and quick to help. Their selection of merchandise is wide, so they always have something I'm looking for, and if they don't, they send me a text when it's available
Atul Sharma
Enter Mr. Ron Cook, the famous master guitar tech at the store. Ron took immediate action to address the problems with my guitar. With his skilled hands and keen attention to detail, he resolved the issues flawlessly. Not only did Ron exchange the guitar for a new one, but he also performed an outstanding setup, ensuring that the instrument played and sounded impeccably.
The dedication and craftsmanship displayed by Ron Cook were truly remarkable. I was astounded by his ability to rectify the situation swiftly and effectively, leaving me with a guitar that exceeded my expectations.
Overall, my experience at Bill's Music Catonsville was exceptional. Matt's patience, knowledge, and genuine desire to help me find the perfect gear were instrumental in making my buying experience a pleasure. Ron Cook's expertise and professionalism in handling the issues with my PRS Silver Sky further solidified my admiration for this establishment.
As a result of this wonderful experience, I am now a devoted fan of Bill's Music Catonsville. In fact, I'm already looking forward to my next visit, where I plan to purchase a Martin OM-28. With the high level of service, expertise, and commitment exhibited by the staff, I have no doubt that I will be in good hands once again.
If you're in the market for musical instruments and a delightful buying experience, I highly recommend Bill's Music Catonsville. Their exceptional team and dedication to customer satisfaction make them a standout choicE
Kenneth Jones
I had an important gig coming up and I had a few issues with tone on my prs and les Paul guitars. Ron took them in and turned the around in two days. They now doing incredible
kevin Porter
I have been doing business with Bill's Music House for many years, and never had any negative issues. Their customer service and repairs are second to none!?
rivierabeachmike
Ron did a super tune on my Strat! Bill's will never change it's great!! Fine parking.
Chris Ford
I am a casual guitar player and have been playing off and on for 40 years with some long breaks due to a busy life. I've had a couple of wrist surgeries in recent years. When I began playing again recently I felt that I had "lost something" because my fretting was not clean, I was not clearing adjacent strings and the intonation never seemed just right. At the advice of a neighbor, I took my 40 year old Strat and my Jumbo acoustic for a Super Tune.
I can't overstate how ecstatic I am about the work that was done. I had been playing with the guitars in poor adjustment for so long that I didn't know just how bad it was. When I got home and started playing, chording was clean and effortless. The intonation was spot on. My Jumbo (which had never been professionally set up before) is such a joy to play that I am able to play things that were too difficult and frustrating before
Statues Of Poverty
If you are looking for an honest, caring, knowledgeable and friendly atmosphere for your musical endeavors, look no further than Bill's Music House in Catonsville, Maryland. These folks know music, no two ways about it. Whether your a beginner or an experienced professional, the folks there at Bill's have you covered. From a very broad selection down to their extremely reasonable pricing. Drums, amps, guitars, basses, keyboards, mics, PA equipment, pedals, brass instruments of all sorts, stringed instruments, percussion, and the list goes on and on. This IS NOT Guitar Center, this is a very well established and very well respected small business that caters to their customers wants and needs...and they KNOW what they are talking about. I'm not a paid spokeperson for Bill's, but I am a very satisfied customer from out of state and I WILL be continuing my business for many years to come. Goodbye Guitar Center, Music and Arts, and Sam Ashe....I play for BILL'S MUSIC HOUSE....and that IS an honest review
J. William Vaughan IV
I will say as I order for our business online quite often this customer service experience has been hands down the best I’ve ever experienced. I will deal with your business for a long time to come .
Michael Kavanaugh
I have been using Bills Music for more than 50 years they never disappoint. My most recent purchase was one of the best! They do a great job!
Justin Manry
Love Bills Music!!! I took our teens there on a break from our mission trip, and the staff was so kind and welcoming to us, even when we were a little more rowdy than I had intended.
They have amazing instruments, wide selection, and knowledgable employees. Go to Bills!
ShepherdofFire
A friend of mine recommended this place to me and I'm glad they did. The employees were helpful, and whole hearted. Definitely a place to go for all types of musicians.
Marshall Hearne
I've been to lots of music stores all over the country and this is one is top notch. They have a great selection and friendly staff. Don't drive to B-more. Go to Bill's!
김성재
Lovely place
Very friendly people even though I am new in America, recently came from Korea
Love to visit again
I bought my double bass here
Very cheap but with some adjustment with my own, now it sounds nice and lovely
demonic bears
Really nice people working at this place, they helped me with my guitar and the places is really cool. They have so many electric guitar it made me smile to see all the cool stuff they had ?? definitely unique store the door handles are guitars
Fenell
They were very knowledgeable of the different instruments and very helpful
Tony M
Bill's Music is a wonderful source for music lessons and supplies. My son took lessons there for over 7 years. Store staff and teachers were always exceptional and friendly!!! My son still remembers chatting with Mr Bill and enjoyed the conversations!!❤
Prasad Ahirekar
Great service and polite staff! Easily found what I was looking for!
Jess U
Decent soprano sax for the price. Good sound and with a decent mouthpiece and ligature it will shine. Shipping was quick. Thank you!
Jeffrey Bolognese
I've always had great experiences at Bill's. The staff is friendly and helpful. There's always been someone to greet me upon entering and point me to the right staff to help me. I highly recommend Bills.
my response
I went to Bills Music House to purchase a guitar for my son but came out with a violin for myself. Bills has great selection on just about everything. Everyone was friendly from the moment we entered the store. All of our questions were answered and my sale's person was very informative. My son wants to return when he is truly read to purchase a new guitar, he already has two
Larry Harrison
Always a positive experience at Bills.